Shipping & Delivery Policy

1. Where we deliver

Printed books are delivered to serviceable PIN codes within India. International shipping is not offered. Digital books have no geographic restriction and are delivered electronically.

2. Digital delivery

Digital titles are made available in your account library, and to the email address used at checkout, once the payment provider confirms the payment. No shipping charge applies to digital-only orders.

3. Dispatch

Printed orders are packed and handed to the courier after payment verification. Dispatch timeline: [DISPATCH TIMELINE — TO BE PROVIDED]. Dispatch can take longer during high-demand periods, public holidays or courier disruptions.

4. Delivery estimates

Estimated delivery after dispatch: [ESTIMATED DELIVERY WINDOW — TO BE PROVIDED]. All timelines shown on the Website are estimates based on courier norms and are not guaranteed delivery dates. We do not offer guaranteed-date or time-slot delivery.

5. Shipping charges

Shipping charges, and the order value above which shipping is free, are calculated on our server and shown in the order summary before you pay. Digital-only orders never carry a shipping charge.

6. Courier partners and tracking

Deliveries are made by third-party courier services ([COURIER PARTNER NAMES — TO BE PROVIDED]). No courier or logistics platform is integrated with the Website at present, so tracking details are shared by email or on request once the courier assigns them. Order status is always visible in your Account.

7. Address accuracy and changes

• Please check the recipient name, address, landmark, PIN code and phone number before paying — delivery depends on them.
• Address changes can only be attempted before dispatch; contact support immediately with your order number.
• Costs arising from an incorrect or incomplete address may be recovered from the refund if the parcel is returned to us.

8. Failed delivery and return to origin

Couriers typically re-attempt delivery. If delivery fails after the courier's attempts — nobody available, refusal, unreachable phone or wrong address — the parcel returns to us and is treated under section 4 of the Refund & Cancellation Policy.

9. Damaged or lost shipments

• Please check the parcel at delivery; report visible damage with photographs as soon as possible.
• Damaged, defective, wrong or short-supplied items are replaced or refunded per the Refund & Cancellation Policy.
• For a shipment declared lost by the courier we replace or refund the order in full.

10. Delays and force majeure

Delivery may be delayed by weather, strikes, transport disruption, regional restrictions, festive backlogs or other events outside our reasonable control. We will keep you informed and, where a delay becomes unreasonable, offer cancellation with a full refund.

11. Shipping queries

Operated by [LEGAL BUSINESS NAME — TO BE PROVIDED] under the brand GK Smart Book. Support email: [CUSTOMER SUPPORT EMAIL — TO BE PROVIDED]. Support phone: [CUSTOMER SUPPORT PHONE — TO BE PROVIDED] ([SUPPORT HOURS — TO BE PROVIDED]). Business address: [PRINCIPAL PLACE OF BUSINESS ADDRESS — TO BE PROVIDED]. For unresolved complaints, see the Grievance Redressal page.