Shipping & Delivery Policy

1. Where we deliver

Printed books are delivered to serviceable PIN codes within India. International shipping is not offered. Digital books have no geographic restriction and are delivered electronically.

2. Digital delivery

Digital titles are made available in your account library, and to the email address used at checkout, once the payment provider confirms the payment. No shipping charge applies to digital-only orders.

3. Dispatch

Printed orders are packed and handed to the courier after payment verification. Dispatch timeline: 24–48 hours (1–2 business days). Dispatch can take longer during high-demand periods, public holidays or courier disruptions.

4. Delivery estimates

Estimated delivery after dispatch: 3–7 business days depending on destination pincode. All timelines shown on the Website are estimates based on courier norms and are not guaranteed delivery dates. We do not offer guaranteed-date or time-slot delivery.

5. Shipping charges

Shipping charges, and the order value above which shipping is free, are calculated on our server and shown in the order summary before you pay. Digital-only orders never carry a shipping charge.

6. Courier partners and tracking

Deliveries are made by third-party courier services (iCarry / Delhivery / Bluedart / Express Courier Network). No courier or logistics platform is integrated with the Website at present, so tracking details are shared by email or on request once the courier assigns them. Order status is always visible in your Account.

7. Address accuracy and changes

• Please check the recipient name, address, landmark, PIN code and phone number before paying — delivery depends on them.
• Address changes can only be attempted before dispatch; contact support immediately with your order number.

8. Failed delivery and return to origin

Couriers typically re-attempt delivery. If delivery fails after the courier's attempts — nobody available, unreachable phone or wrong address — the parcel returns to us and our support team will contact you to arrange re-dispatch.

9. Damaged or lost shipments

• Please check the parcel at delivery; report visible damage with photographs as soon as possible.
• Damaged, defective, wrong or short-supplied items are replaced promptly under our Replacement Policy.
• For a shipment declared lost by the courier we immediately dispatch a fresh replacement copy.

10. Delays and force majeure

Delivery may be delayed by weather, strikes, transport disruption, regional restrictions, festive backlogs or other events outside our reasonable control. We will keep you informed and assist you until your package arrives safely.

11. Shipping queries

Operated by GK SMART BOOK under the brand GK Smart Book. Support email: gksmartbook@gmail.com. Support phone: 7217093969 (Monday to Saturday, 10:00 AM – 7:00 PM IST). Business address: Hostel 78, AIIMS RISHIKESH, Shivaji Nagar, Rishikesh - 249203, Uttarakhand, India. For unresolved complaints, see the Grievance Redressal page.