Replacement & Cancellation Policy

1. Scope & Guarantee

This policy applies to all orders placed on gksmartbook.in and is read together with our Terms & Conditions and Shipping & Delivery Policy. We are committed to ensuring you receive authentic, high-quality study materials.

2. Printed books — Order Cancellation

• Before dispatch: You may cancel a printed-book order before dispatch by contacting customer support with your order number.
• After dispatch: Once handed over to the courier, the order cannot be cancelled in transit; you may receive the order and request a replacement if there is any defect.

3. Printed books — Free Replacement for Damaged, Defective or Wrong Items

• Replacement window: 7 days from delivery for replacement of damaged, defective or incorrect items.
• If your book arrives with physical damage, missing pages, misprints, binding defects, or if the wrong title was delivered, we provide an immediate, 100% free replacement.
• To request a replacement, simply contact support (email: gksmartbook@gmail.com / phone: 7217093969) with your order number and photos/video showing the issue.
• For any printing/binding defect, courier transit damage or our fulfillment error, all pickup and replacement courier charges are fully covered by GK Smart Book.
• Replacement dispatch timeline: Replacement dispatched within 2–3 business days of verified request.

4. Printed books — Undelivered or Lost Consignments

• If a shipment is delayed or declared lost in transit by the courier partner, we immediately dispatch a brand-new replacement copy to your delivery address at no extra cost.
• Please ensure your delivery address, landmark, PIN code and contact phone number are entered accurately during checkout.

5. Digital Books & PDF Materials

Digital study files and PDF notes are made accessible in your account library immediately after verified payment. If you experience any issues:

• If a digital file is corrupt, incomplete, inaccessible, or if the wrong title was assigned, we immediately refresh and replace the file with the correct, full version in your library.
• If a technical fault on our platform prevents access and cannot be resolved promptly, our support team will assist you directly with priority access.

6. Payment Issues, Duplicate Charges & Reversals

• If money is debited from your bank/UPI but the order status shows unpaid or pending, the amount is automatically reconciled or reversed by your bank/payment provider within 2–5 banking days.
• If a duplicate payment is accidentally made for the same order, the extra transaction is promptly reversed to the original payment source.

7. How to Request a Replacement

To request a replacement for any order, email gksmartbook@gmail.com or call 7217093969 (Monday to Saturday, 10:00 AM – 7:00 PM IST) with your order number and issue details. Our support team will process your replacement request promptly.