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GK Smart Book

Grievance Redressal

Effective:
22 August 2026
Last updated:
23 August 2026
Version:
1.1

If something has gone wrong with an order, a digital download, a refund or your personal data, start with customer support. If it is not resolved to your satisfaction, escalate it to the Grievance Officer named below.

1. Step one — customer support

  • Email: gksmartbook@gmail.com
  • Phone: 7217093969
  • Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Please include your order number, the item concerned, what went wrong and photographs where relevant.

2. Step two — Grievance Officer

  • Name: Customer Support Officer
  • Designation: Grievance Redressal Officer
  • Email: gksmartbook@gmail.com
  • Address: Hostel 78, AIIMS RISHIKESH, Shivaji Nagar, Rishikesh - 249203, Uttarakhand, India
  • Business entity: GK SMART BOOK, operating the brand GK Smart Book

3. What to include

  • Your name and the email address or phone number on the order
  • Order number (for example the ID shown on your order page)
  • Complaint category (see below) and a clear description of the issue
  • Dates, payment reference and any earlier support ticket or email thread
  • Photographs or screenshots supporting the complaint

4. Complaint categories

  • Order not delivered, delayed or returned to origin
  • Damaged, defective, wrong or missing item (Replacement request)
  • Replacement dispatch delay or resolution query
  • Payment debited but the order shows unpaid
  • Digital book not accessible, corrupt or wrong file
  • Account access, login or data-related request
  • Copyright or piracy complaint
  • Seller or publisher application query

5. Acknowledgement and resolution

Complaints are acknowledged and resolved within the timelines applicable under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and its rules, and — for personal-data complaints — the Digital Personal Data Protection Act, 2023. We will tell you the outcome and the reason for it.

6. External escalation

  • Consumer complaints: National Consumer Helpline (1915) or consumerhelpline.gov.in, and the consumer commissions under the Consumer Protection Act, 2019.
  • Personal-data complaints: the Data Protection Board of India, after first raising the matter with our Grievance Officer.
  • Payment disputes: your bank or UPI provider, and the RBI ombudsman scheme where applicable.